We wanted to reach out to you to make you aware of a delay we are currently experiencing in our film processing. Unfortunately, a member of our team has been admitted to the hospital due to coronavirus. In addition to being concerned for this team member's health and wellbeing, we are aware of this impact on our ability to process orders since we are unable to access the photo lab and the necessary chemicals used in our film processing.
We apologize for any inconvenience this may cause. We will be sending you an update once we resume our services. Please feel free to reach out to me personally if you have any questions or concerns about your order at firstname.lastname@example.org.
We greatly appreciate your patience and understanding during this time, and we hope to be able to fulfill your order soon.